Terms and Conditions
In booking your flight with Balloon Star you agree to listen carefully and obey your pilot’s instructions at all times. All booking requests are subject to availability. All flights are weather permitting. In case of cancellation by Balloon Star due to weather, a full refund will be provided.
All pick up and drop off locations and times published are an estimate only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and maintenance
Rates are quoted in USD (United States Dollar) and EGP (Egyptian Pound). Rate can be subject to change at the discretion of the Company. Payment by VISA or MASTERCARD usage: Guests using the website who are minor /under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt . We accept payments online using Visa , MasterCard credit/debit card.
Refunds will be done only through the Original Mode of Payment. We will not deal or provide any flights to any of The Office of Foreign Assets Control sanctions countries in accordance with the law of Egypt.
The Company has the right to refuse to carry a passenger whose behaviour is detrimental to the enjoyment of the others, you agree to accept the authority of the Pilot decision. Our staff are entitled to a safe flight environment. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If the Pilot requires a guest to leave the flight, no refunds will be given and that passenger will be responsible for his own flight costs.
PASSENGERS WE ARE UNABLE TO FLY
Ladies more than 3 months pregnant
Children less than 5 years of age
Anyone more than 70 years of age
Serious heart problems or any other medical conditions will not be suitable for this trip
Anyone who had major surgery recently within the last 6 months
Anyone that has had a broken leg/arm
Anyone who suffers from chronic back or neck pain or injuries
Anyone that has a Phobia in height
Disabilities covering mental health and emotional / Physical disabilities
Also all passengers should sign the declaration that he/ she doesn’t have the above problems (Mandatory)
YOUR PAYMENT INCLUDES THE FOLLOWING
- Transfers to and from the take-off site.
- Approximate one hour balloon flight depend on the weather.
- This is a sharing rate from 12-20 people in one basket.
VISITORS TO Luxor
If you are staying in a hotel, kindly provide us with your hotel name, room number and contact number as we need to call you for the exact pick up time.
If we call and are unable to reach you, we will leave a written message with the reception operator, to be delivered to your room.
If you have not received a written message from Balloon Star by 8.30pm the evening before your flight, please check with your Hotel ! or contact us on 0952279870
PLEASE NOTE
It is an early morning flight.
Wear comfortable clothing, as you will be climbing in and out of the basket.
You should be able to climb in and out of the basket and stand unaided for at least
one hour.
If you are late you will be left behind and you will be charged in full as a no-show.
• We will be calling you directly the evening before your flight to confirm your exact pick up time. If you do not receive a phone call or a message from us by 8:30pm, please contact our office, 0952279870